Refund policy
Refund Policy
At Lilac Nail Shop, every set of our press-on nails is 100% handmade and carefully inspected before shipping. Due to the nature of our products and for hygiene and safety reasons, all sales are final.
Returns
We do not accept returns or exchanges on any products once an order has been delivered.
Damaged or Incorrect Orders
If you receive a damaged item or the wrong product, please contact us within 48 hours of delivery at support@lilacnailshop.com.
To help us resolve your claim as quickly as possible, please include:
- Your order number
- Clear photos of the product received
- Photos of the packaging (if applicable)
- A brief description of the issue
If your claim is approved, we will send a replacement at no additional cost.
Lost Packages
Once an order has been shipped, Lilac Nail Shop is not responsible for delays caused by the shipping carrier.
If your package is marked as delivered but cannot be located, please contact the shipping carrier directly. If you need assistance, our customer support team will be happy to help guide you through the process.
Order Changes & Cancellations
Orders may only be canceled or modified before they have been processed for shipment.
Once an order has entered processing or has been shipped, it cannot be canceled, modified, or refunded.
Approved Returns (Exceptions)
Although all sales are final, if a return is exceptionally approved at the sole discretion of Lilac Nail Shop, the customer is fully responsible for all return shipping costs.
The item must be returned in its original condition, including all original packaging, accessories, and any complimentary items received with the order. Products must be unused, unworn, undamaged, and in the same condition in which they were received.
Returns that are damaged, used, altered, missing original packaging, or otherwise not in their original condition may be refused and returned to the customer at the customer’s expense.
Please note that original shipping charges are non-refundable.
Contact Us
If you have any questions regarding your order or this Refund Policy, please contact us at:
Email: support@lilacnailshop.com