FREQUENTLY ASKED QUESTIONS
orders & shipping
Orders are processed within 1–2 business days. Standard shipping typically arrives within 3–5 business days and Express shipping arrives within 2-3 business days. Options are available at checkout.
Yes! We offer FREE standard shipping on orders of $65 or more. Orders below $65 have a flat shipping rate of $4.99. Express shipping is available for $9.99.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Once your order ships, you'll receive a tracking email so you can follow your package every step of the way.
products
With our strong hold glue, your nails can last up to 2-3 weeks with proper application and care.
Yes, Our handmade press-on nails are 100% reusable if removed carefully.
We offer XS, S, M and L sizes. We recommend using our Sizing Guide before placing your order.
returns & exchanges
All sales are final. Due to hygiene reasons, we do not accept returns, exchanges, or refunds once an order has been placed.
Please contact us within 48 hours of delivery with photos, and we'll be happy to make it right.
Application
Only if you're using our UV Gel Glue. Our Strong Hold Glue does not require a lamp.
For the longest wear, we recommend our Strong Hold Glue. For an even longer-lasting application, try our UV Gel Glue with and LED lamp.
support
Email us at anytime at support@lilacnailshop.com and our team will be happy to assist you.